Client Services Representative at URUS Group

Sioux Center, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Advocacy, Consultation, Communication, Problem Solving, Time Management, Interpersonal Skills, Technology Proficiency, Attention to Detail, Customer Service, Ethical Standards, Relationship Building, Operational Support, Feedback Monitoring, Process Improvement, Production Planning, Shipping Coordination

Industry

Farming

Description

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you! This opportunity requires onsite, in-office work based out of Dumas, TX. This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty. Key Responsibilities: Advocate Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy. Interpret client objectives and operational goals to provide tailored consultation on services and products. Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery. Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions. Work proactively with clients to resolve issues, build trust, and identify win/win solutions. Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise. Consult Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination. Collaborate closely with production teams to make informed service adjustments that align with evolving client goals. Support contracts, customer service agreements, and inventory management (cattle, embryos, semen). Monitor feedback, identify trends, and propose process improvements to enhance the client experience. Partner Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues. Actively support client retention and loyalty through thoughtful, goal-aligned service. Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making. Participate in cross-departmental initiatives to improve services, systems, and client outcomes Shipping Assist clients in the domestic movement of their embryos and semen. Maintain organization in shipping and receiving. Execute detailed documentation and preparation for shipments. Education Requirements: Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred. 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors. Experience in bovine genetics, dairy, or beef production is highly desirable. Other skills/experience: Excellent interpersonal communication, problem-solving, and time management skills. Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools. Ability to manage competing demands independently while maintaining attention to detail. Professional demeanor with a strong commitment to customer service and ethical standards. Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.

Responsibilities

The Client Services Representative acts as a strategic partner for clients, delivering personalized consultation and operational support while ensuring effective communication. This role involves building long-term relationships and collaborating with internal teams to meet complex client needs.