Client Services Representative at URUS Group

Lawrenceville, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Advocacy, Consultation, Problem Solving, Communication, Time Management, Interpersonal Skills, Technology Proficiency, Bovine Genetics, Agriculture Knowledge, Customer Service, Relationship Building, Process Improvement, Team Collaboration, Adaptability, Integrity, Ethical Decision Making

Industry

Farming

Description

Join Trans Ova Genetics as a trusted client advocate and strategic partner, where you will deliver personalized consultation and proactive support to help producers achieve their genetic and operational goals. This role is ideal for a relationship-driven professional who thrives at the intersection of client service, agriculture, and collaboration, and who wants to make a measurable impact on long-term client success. If you are passionate about bovine genetics, value integrity and partnership, and enjoy solving complex challenges, we encourage you to apply! This role can be performed remotely, with a preference for candidates located in the Eastern or Central Time Zones (ET/CT). Responsibilities: Advocate Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy. Interpret client objectives and operational goals to provide tailored consultation on services and products. Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery. Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions. Work proactively with clients to resolve issues, build trust, and identify win/win solutions. Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise. Consult Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination. Collaborate closely with production teams to make informed service adjustments that align with evolving client goals. Support contracts, customer service agreements, and inventory management (cattle, embryos, semen). Monitor feedback, identify trends, and propose process improvements to enhance the client experience. Partner Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues. Actively support client retention and loyalty through thoughtful, goal-aligned service. Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making. Participate in cross-departmental initiatives to improve services, systems, and client outcomes Requirements: Education Requirements: Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred. 3–5 years of experience in a client-facing, consultative role within the agricultural or animal science sectors. Experience in bovine genetics, dairy, or beef production is highly desirable. Physical Requirements/Working Conditions: While work-life balance is supported, occasional communication outside of traditional business hours may be necessary to meet client needs or respond to urgent team coordination. Role requires adaptability, self-direction, and a commitment to client success. Other skills/experience: Excellent interpersonal communication, problem-solving, and time management skills. Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools. Ability to manage competing demands independently while maintaining attention to detail. Professional demeanor with a strong commitment to customer service and ethical standards. Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment. Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement. TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.

Responsibilities

The Client Services Representative will respond to client inquiries, provide tailored consultation, and coordinate with teams to meet client needs. They will also work proactively to resolve issues and build long-term relationships with clients.