Client Services Representative - VRH Dandenong at Greencross Pet Wellness Company

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Switchboard operation, Triage, Communication, Multitasking, Administrative tasks, Data entry, Conflict resolution, Financial transactions, Interpersonal skills, Organizational skills

Industry

Retail

Description

Job Description Client Services Representative (Casual) 📍 36 Lonsdale St, Dandenong VIC 3175 About the Role Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Casual Client Services Representative to join our team. In this flexible role, you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. Key Responsibilities Act as the first point of contact for all client interactions, both in person and over the phone Manage a multi-line switchboard, including handling high volumes of calls efficiently Triage and respond appropriately to emergency patient enquiries, escalating when required Coordinate appointments, inquiries, and client communications Maintain accurate client records and documentation Provide clear information on services, pricing, and hospital policies Liaise with veterinary staff to support seamless patient care Process payments and handle basic financial transactions Ensure the reception area is clean, organised, and welcoming Assist with general administrative tasks as required About You Previous experience in a client service role (veterinary or healthcare experience highly regarded) Confident managing a busy switchboard and high call volumes Ability to remain calm and composed in stressful or emergency situations Strong communication and interpersonal skills A team player who can also work independently when required Excellent organisational and multitasking abilities Passion for animals and commitment to excellent customer service Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings) Apply Today!

Responsibilities

The Client Services Representative acts as the primary point of contact for the hospital, managing high-volume calls and triaging emergency patient inquiries. They are also responsible for coordinating appointments, processing payments, and maintaining accurate client records.