Client Services & Sales Representative at ASI Hastings

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

80000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, HVAC Industry Knowledge, Plumbing Industry Knowledge, Client Service, Critical Thinking, Problem Solving, Microsoft Suite Proficiency, Typing Skills, Bilingual Spanish

Industry

Consumer Services

Description

Job Overview: Are you ready to elevate your career in a rewarding and fast-paced environment? At ASI, we are committed to delivering 100% client satisfaction, and we’re seeking driven professionals to join our winning team. Apply today and embark on a journey that promises growth, success, and the opportunity to make a real difference! Why Choose Us? Profitable Compensation: Enjoy a lucrative payrate with performance-based bonuses that recognize your hard work and dedication. Career Advancement: We believe in promoting from within! With opportunities for growth and professional development, your career path can be as ambitious as you are. Supportive Culture: Join a team that values collaboration and excellence, where your contributions are recognized and celebrated. What you’ll be doing: Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution Proactively gain and maintain a complete understanding of our portfolio of products and services. Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts What we’re looking for: 3-5 years of Call Center experience preferred HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpm Dedicated to providing superior client service Ability to manage multiple priorities within a fast-paced environment Strong judgment skills to make sound business decisions Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus Bilingual Spanish is a plus Consent to a pre-employment background check Physical Requirements: Ability to sit for extended periods of time. Accurate speech, hearing and listening abilities. Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. #ASI Pay Range $50,000—$80,000 USD About ASI: Ken and Phil Justo, along with their families and dedicated team members, have been working to make San Diego a better place since acquiring Hastings Appliance Repair in the 1980s. Since then, ASI Hastings Inc. has been committed to doing what’s right for its clients. They established the company’s core values, which are embraced by each member of the "White Glove" team: Trust, Safety, Quality, Respect, Integrity, Cleanliness, and Communication. We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the San Diego Fair Chance Ordinance. ASI Privacy Policy

Responsibilities

The Client Services & Sales Representative will handle a high volume of inbound and outbound calls, booking appointments and addressing client concerns. They will utilize critical thinking to provide effective solutions and maintain detailed records of client interactions.