Client Services & Sales Support Coordinator at Ricoh Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Communication Skills, Service Delivery Coordination, SLA Compliance, KPI Management, Sales Support, Prospecting, Quoting, Contract Administration, Opportunity Identification, Needs Assessment, ICT Product Knowledge, CRM Proficiency, Reporting, Problem-Solving, Commercial Awareness

Industry

IT Services and IT Consulting

Description

Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? The Client Services & Sales Support Coordinator is responsible for delivering exceptional service experiences to clients by managing relationships, ensuring contractual compliance, and driving client satisfaction. This role acts as the primary point of contact for clients, overseeing service delivery and supporting business growth through proactive engagement. Key Responsibilities: Act as a central point of contact for clients, supporting positive relationships and day-to-day service needs. Coordinate service delivery with internal teams to ensure SLAs and KPIs are met, and issues are resolved promptly. Support Sales Representatives with account reviews, prospecting, quoting, contract administration, and identifying sales opportunities. Assist clients by assessing needs, explaining ICT products and services, and promoting Ricoh solutions. Track account activity, prepare client and sales reports, and maintain accurate CRM and contract records. Arrange delivery, installation, and service provisioning, and follow up to ensure client satisfaction. To be successful in this role: Key performance indicators: Client satisfaction scores (e.g., NPS or CSAT). SLA and KPI compliance rates. Account retention and renewal success. Identification of growth opportunities within existing accounts. Skills & Attributes: Strong client relationship and communication skills. Ability to analyse service performance and implement improvements. Commercial awareness and understanding of contractual obligations. Problem-solving and conflict resolution capabilities. Proficiency in CRM and reporting tools. What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Permanent Who we are Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.

Responsibilities

This role serves as the primary client contact, responsible for managing relationships, ensuring contractual compliance, and overseeing service delivery to drive client satisfaction. The coordinator also supports sales activities by assisting with account reviews, quoting, and identifying growth opportunities.