Client Services Senior Specialist at S&P Global

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Data Analysis, SQL, MS Excel, Macros, VBA, Communication Skills, Analytical Skills, Problem-Solving Skills

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 The Team: Data Delivery Client services team is a diverse team of collaborative, problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are responsible for the support of applications and/or systems that deliver S&P data to our clients. We provide a 24 hours by 5 days a week support by having team representation in 3 regions. The Impact: We are seeking an outstanding client service team member and support enthusiast to engage with our clients through proactive consultation on the financial industry and S&P sophisticated software and product offerings. This person will be responsible for supporting customers migrations, implementations and on all operational matters. Client services team is contributing for the client relationship with company’s groups by developing client-focused processes and solutions, ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. What’s in it for you: Partner with customers in developing and implementing their strategic solutions Work in a highly collaborative and passionate team environment. Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development. Responsibilities: Provide outstanding services and ensure client satisfaction. Participate in client development and retention programs. Deliver product trainings and presentations to clients. Address client inquiries about products and services in a timely fashion. Analyze client concerns and work with other teams to provide immediate resolutions. Notify customers about new product developments and enhancements. What We’re Looking For: Bachelor’s Degree and min. 4 years of experience in a Finance or FinTech industry Experience in Data Analysis skills with good knowledge of SQL. Advanced knowledge of MS Excel along Macros/VBA. Exceptional verbal and written communication skills Strong analytical and problem-solving skills Fluent in English What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Client Services Senior Specialist will provide outstanding services to ensure client satisfaction and participate in client development and retention programs. They will also deliver product training and address client inquiries in a timely manner.