Client Services Solutions Specialist at Evexias Health Solutions

Southlake, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Technical Support, Attention to Detail, Time Management, Organization, Teamwork, Empathy, Listening Skills, Learning Agility, CRM Systems, Ticketing Systems, Client Support, Troubleshooting, Documentation

Industry

Hospitals and Health Care

Description

THE EVEXIAS VISION EVEXIAS Health Solutions is a functional medical training, marketing, and consulting company dedicated to transforming society’s understanding of medical wellness and healthy age management. We utilize advanced, medically researched diagnostic tools and therapies to deliver extraordinary education, testing, and treatment plans that positively impact physical, mental, and spiritual well-being. EVEXIAS—translated as “much wellness”—is defining the future of medical wellness. We are committed to sharing this priceless information with future generations through fun, integrity, intelligence, and courage, in partnership with our practices and team members. We consider ourselves a Kingdom company—God owns it, and we are honored to use our talents and abilities to serve others. THE EVEXIAS MISSION To positively impact people’s lives through integrative therapies and innovative technologies that provide knowledge and access to care that truly transforms health and well-being. JOB DESCRIPTION We value providing superior customer service and are committed to the successful operation of all systems and processes. The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience. This role is ideal for someone who enjoys helping others, learning technology-based systems, and growing within a client services or support environment. KEY RESPONSIBILITIES Client Support & Service Respond to client support inquiries via email, online chat, and phone in a professional and timely manner. Walk clients step-by-step through troubleshooting and problem resolution. Assist clients with navigating EVEXIAS applications, systems, and platforms. Follow up with clients to ensure issues are resolved and service expectations are met. Escalate unresolved or complex issues to appropriate internal teams when necessary. Client Experience & Relationship Support Provide accurate information regarding EVEXIAS products, services, and systems. Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions. Support practice deactivation requests and other administrative client service tasks as assigned. Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions. Systems & Process Support Assist clients with basic system configuration, troubleshooting, and maintenance. Help test and support updates to registration forms or internal systems as needed. Maintain accurate documentation of client interactions and resolutions. SKILLS & QUALIFICATIONS High school diploma or equivalent required; associate degree or coursework in a related field preferred. Strong verbal and written communication skills. Basic understanding of computer systems and the ability to learn new technologies quickly. Ability to explain technical concepts in clear, simple, step-by-step instructions. Patient, friendly demeanor with strong listening skills. Commitment to providing exceptional customer service. Preferred Previous experience in customer service, help desk, call center, or client support (internship or entry-level experience acceptable). Familiarity with CRM systems, ticketing systems, or support platforms is a plus. CORE COMPETENCIES Problem-solving mindset Attention to detail Time management and organization Willingness to learn and grow Team-oriented with a positive attitude The Fine Print: EVEXIAS Equal Employment Opportunity (EEO) Statement EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants.Employment decisions at EVEXIAS are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws. This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment. EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive. If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact hr@evexias.com for assistance. Texting Privacy Policy and Information: Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".

Responsibilities

The Client Services Solutions Specialist provides day-to-day support to EVEXIAS partners and clients, serving as a key point of contact for inquiries and troubleshooting. This role involves ensuring a positive client experience and assisting with system navigation and problem resolution.