Client Services Specialist at Corelation Inc

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Help Desk Support, Card Networks, Card Plastics, ATMs, Technical Troubleshooting, Desktop Support, Communication, Problem Solving, Client Support, Research, Documentation, System Functionality, Knowledge Base Management, Client Preparation

Industry

Financial Services

Description

Description Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development. What We Are Looking For The Client Services Specialist will be responsible for supporting client needs through the organization and completion of Help Desk tickets, as well as incoming support calls and other channels. Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers. We are currently looking for a candidate with experience in card networks, card plastics, and ATMs. Requirements Aid in the organization, research, communication, and resolution of Help Desk tickets for clients after conversion. Provide immediate assistance for incoming client calls, either through direct resolution or through proper escalation as client needs dictate. Maintain a solid understanding of the KeyStone product at large and an in-depth understanding of the assigned area of specialization on KeyStone. Provide after-hours client support on a rotating basis. Ensure prompt resolution is provided whenever possible, and prompt escalation is completed whenever required. Ensure the requisite records of all client requests and resolutions are maintained through the Help Desk system. Provide high-level demonstrations and discussions of system functionality to clients as needed. Add to Help Desk Knowledge Base as issues are resolved to aid in future resolution. Assist in client preparation for system releases and changes Why You Are The Perfect Fit You have at least a high school degree/GED, with some college coursework in related field. You have at least three to twelve months of experience in customer service, preferably while working with or for Credit Unions. You have experience working in back-office support, primarily working with peripheral troubleshooting and support, network technical troubleshooting, desktop support, and/or help desk experience. Why We Are Your Perfect Fit: Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball DEIA groups Pay Range: *Range depends on geographic metro / zone, budget, and experience.*

Responsibilities

The Client Services Specialist will support client needs by managing Help Desk tickets and incoming support calls. They will act as a subject matter expert in a specific area of the core system.