Client Services Specialist at GETE International

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Account Management, Conflict Resolution, Proactive Communication, Portfolio Prioritization, Commercial Awareness, English Proficiency, Client Onboarding, Escalation Handling, Customer Retention

Industry

Travel Arrangements

Description

Your job Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close. Enterprise accounts are owned directly by the Team Lead; you'll own the rest of the portfolio. What you'll do Getting clients off to a strong start Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured Catch and fix friction before the client feels it Knowing your clients better than anyone else at Get-e Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better Spot when a client is quietly struggling before they have to complain about it Making things right when they go wrong Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed Be proactive about bad news. Clients should hear it from you before they have to ask Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed Helping clients get more out of Get-e Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs Outcomes Clients say you know their business and treat you as a trusted partner, not a support line New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics Clients experience fewer surprises and faster, more human resolutions when something does go wrong Retention and satisfaction improve within your portfolio because clients feel owned, not queued Clients see you proactively bringing them value, not just responding when asked Your profile 2+ years in client services, account management, or client-facing operations (travel, mobility, or service industry a plus) You build real relationships. Clients remember you, not just your resolution time Genuinely curious about how your clients' businesses work, so you can anticipate what they need Strong written and verbal communication; confident and calm handling sensitive situations Commercially minded. You can spot when a client relationship has room to grow, not just room to fix Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it Strong English (Dutch or other European languages a plus) Why us? NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses. Experience Our Service: Use our cab service yourself, twice a year. Healthy Lifestyle: Fresh fruit in the canteen, plus meal discount options. On-site Gym: Access to our fully equipped office gym. Holiday Allowance: 8% holiday allowance. Vacation Days: 25 days a year. Remote Work: Hybrid (2 days from home), with up to 2 weeks working from abroad. Pension Contribution: 2.5% employer contribution. About us Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations. We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real. We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter. At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas: Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard. If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.

Responsibilities

Act as the dedicated point of contact for a portfolio of clients, ensuring seamless onboarding and long-term relationship ownership. Proactively manage client satisfaction, resolve disputes, and identify opportunities to increase the value of the partnership.