Client Services Specialist - Healthcare at Howdens

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

50000.0

Posted On

09 Oct, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Key Responsibilities1. Client & Consultant DeliveryDeliver accurate, timely and well‑presented work in line with agreed SLAs and service standards.
Provide clear and professional communications, documentation and reporting to consultants.
Support preparation for client meetings (Teams or in person) and follow‑up actions, obtaining support where appropriate.
Ensure client queries and service requests are progressed efficiently and resolved within expected timescales.
Escalate non‑standard requests, risks or uncertainties to senior colleagues or the line manager.
Support continuous improvements to client experience.
Understand consultant requirements that may differ from standard processes and help facilitate the desired outcome while managing risk.
2. Cross‑Discipline Collaboration (Health ↔ Risk ↔ Pensions)Work collaboratively with colleagues across disciplines on shared clients, ensuring relevant updates (e.g. changes to benefits, contacts or policies) are communicated promptly.
Support joined‑up service delivery by acting as a reliable point of coordination within Client Services.
Attend and positively contribute to Team Meetings and Collaboration Days.
3. Technology, Data & Process DisciplineAutomation & ToolsUse automated tools and workflows accurately and consistently as part of day‑to‑day delivery.
Support user acceptance testing (UAT) and feedback on new tools when requested.
Howden Be & Data AccuracyMaintain accurate and up‑to‑date Epic data and fields that feed into Howden Be.
Complete allocated data updates promptly and support data cleansing activity as required.
Dashboards & TrackingMaintain accurate workflow trackers, Epic activities and task updates to support reporting and oversight.
4. Process Adherence, Quality & Risk AwarenessFollow Client Services processes consistently and without deviation.
Escalate any requests or situations outside standard process before action is taken.
Identify and promptly raise any potential errors, omissions or risks.
Complete all work to a high standard of accuracy, professionalism and attention to detail.
Contribute feedback to improve processes and highlight opportunities for refinement.
5. Stakeholder EngagementBuild positive and professional working relationships with consultants, insurers and Client Services colleagues.
Be approachable, responsive and solutions‑focused in supporting consultant needs.
Attend insurer or internal meetings when requested, contributing effectively and learning through exposure.
6. Development & Contribution to Team CultureActively engage with the Professional Excellence Programme (PEP) to build technical knowledge and capability.
Seek feedback from colleagues and manager to support development and progression.
Demonstrate readiness to take on increased responsibility over time.
Engage with technical training and suggest areas for additional learning where knowledge gaps exist.
Contribute to a positive, inclusive and motivated team environment by participating in discussions, supporting colleagues and sharing best practice.
Skills, Experience & Behaviours Strong technical understanding of processes, workflows, and expected outputs within Client Services.
Ability to manage multiple tasks simultaneously while maintaining a high standard of accuracy.
Confident communicator with consultants, colleagues and clients.
Proactive, reliable and solutions‑oriented.
Sound judgement, especially in relation to client nuances and process risks.
High level of organisation and accountability.
Career ProgressionThis role provides a structured development pathway towards Senior Client Services Specialist and Client Services leadership, consulting or broader operational roles, with progression supported through Sustained delivery of high‑quality, accurate and reliable service across complex and non‑standard activity
Increasing technical confidence
Strong stakeholder relationships
Demonstrated ownership and problem‑solving capability
Advanced technical confidence and sound judgement, particularly in risk awareness and issue resolution
Strong credibility and influence with consultants, insurers and internal stakeholders
Demonstrated leadership behaviours, including ownership, problem‑solving and contribution to continuous improvement

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Responsibilities