Client Services Specialist I at UL Solutions

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Account Management, Technical Consulting, Project Coordination, Proposal Preparation, Stakeholder Collaboration, Technical Support, Client Communication, Problem Solving, Microsoft Word, Microsoft Excel, Microsoft Access, LIMS, Advantage Software, Data Analysis, Report Specification, Interpersonal Skills

Industry

Professional Services

Description

* Organize and coordinate assigned client account work in a timely and profitable manner. * Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization. * Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. * Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. * Provide technical consulting services to clients directly and/or through coordination with internal technical team. * Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. * Participate in trade shows and technical conferences when necessary. * Work with business support to bill clients in a timely, concise, and profitable manner. * Provide technical support to in-house employees as required. * Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. * Pro-actively communicate with clients in a professional and clear manner. * Anticipate and respond to client requirements in a timely fashion. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Performs other duties as directed. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Responsibilities

Coordinate client account work and ensure program requirements are documented and communicated across the organization. Provide technical consulting and support to clients and internal teams while managing billing and proposals.