Client Services Specialist II at UL Solutions External Career Site

Shenzhen, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Account Management, Technical Consulting, Program Requirements Documentation, Data Analysis, Proposal Preparation, Report Specification, Quality Assurance Coordination, Business Development Support, Technical Support, Microsoft Word, Microsoft Excel, Microsoft Access, LIMS, Communication Skills, Problem Solving, Interpersonal Skills

Industry

Professional Services

Description

* Organize and coordinate assigned client account work in a timely and profitable manner. * Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed. * Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. * Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. * Prepare client proposals, report specifications, technical information, client's quotations, testing summaries, etc. * Provide technical consulting services to clients directly and/or through coordination with internal technical team. * Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. * Participate in trade shows and technical conferences when necessary. * Work with business support to bill clients in a timely, concise and profitable manner. * Provide technical support to in house employees as required. * Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Performs other duties as directed. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Responsibilities

The Client Services Specialist II is responsible for coordinating client account work, ensuring program requirements are documented, and collaborating with internal stakeholders to deliver superior service. They also prepare proposals, provide technical consulting, and manage billing processes to ensure profitable client program management.