Client Services Specialist at Marsh

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Negotiation Skills, Written Communication, Verbal Communication, Microsoft Office Suite, Time Management, Self-Starter, Team Player

Industry

Insurance

Description

Company: Marsh Description: We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in Melbourne office. This is a 12-month fixed term employment and it’s a hybrid role that has a requirement of working at least three days a week in the office. In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle. Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning. Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge. We will count on you to: Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions. Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon. Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports. Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement. Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies. What you need to have: High School Certificate or equivalent. Minimum of 2 years’ experience in a similar broking/operational role, preferably in an insurance-related field. Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication. Proficiency in Microsoft Office Suite and the ability to learn new systems quickly. What makes you stand out: Strong communication skills (verbal and written). Ability to work under pressure and meet deadlines through effective time management. Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. About MARSH: Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Responsibilities

In this role, you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. You will act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.