Client Services Specialist at Rabobank

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Team Collaboration, Customer Focus, Attention to Detail, Problem-solving, Initiative, Ownership of customer requests, First call resolution

Industry

Banking

Description

Job Title Client Services Specialist Job Description At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We’re growing a better New Zealand, together. Want to join us? About the role | Mō te tūranga As a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients, both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. Our Client Services Consultants play a crucial role in delivering exceptional support to our clients! Primary responsibilities include: Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications. Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients. Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment. Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused. Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently. We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences! Working Hours Enjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts! Candidates will be required to work onsite for the first six months to participate in our comprehensive training program. About you | Ō pūkenga It’s not essential to have worked in a call centre before however, or have banking / finance experience, as we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude. In addition to taking calls, part of the role will also involve responding to emails and other communications. To thrive in this role, you’ll demonstrate: Excellent communication skills, both verbally and in writing. A professional, positive attitude and a strong customer focus. Ability to take ownership of customer requests and achieve first call resolution. Be solutions focussed and have excellent problem-solving skills. Have high attention to detail and work with accuracy. Be a team player who is dedicated and uses initiative. What can we offer you? Subsidised health insurance Contribution to a corporate wardrobe Great career development Excellent office environment and team events Ability to work from home after demonstrating key success metrics Applications close Sunday 8 February 2026 and will be assessed on a rolling basis, so apply today! Our Values | ō mātou uara Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Rabobank is a cooperative bank with a mission. Together with our stakeholders, we have been dedicated to creating a future-proof society and tackling major societal challenges for 125 years. In the Netherlands, we serve retail and corporate customers; globally we focus on the Food & Agriculture sector. Our starting point is: together we can achieve more than we could alone. For big or small challenges, in every area people join forces in search of solutions. Rabobank has been doing this for 125 years. And we will continue to grow a better world together.

Responsibilities

The Client Services Specialist will provide exceptional support to Online Savings and Agribusiness clients across Australia and New Zealand via phone, email, and other communications. Key duties involve demonstrating excellent communication, maintaining a positive attitude focused on customer satisfaction, and ensuring accurate handling of all customer interactions.