Position Closing Date: September 15, 2025
Number of Positions: One (1)
Type of Position: Full-time Permanent

YOUR ROLE IN OUR JOURNEY:

As our Client Services Specialist, you’ll play a key role in delivering exceptional client experiences and strengthening relationships with stakeholders. You’ll be responsible for managing a wide range of services – including Board support, certification and accreditation, committee administration, meeting management, and membership programs. Reporting to the Team Lead, Client Services, your work will directly impact our clients’ success and community connections. If you’re passionate about client service, and building strong partnerships, we can’t wait to meet you!

Your Role in Action:

• Client Relationships: Collaborate across Redstone’s departments to ensure projects run smoothly and effectively. Support volunteer committees and Boards of Directors on various initiatives, building trust and ensuring client satisfaction;
• Board & Committee Support: Provide full support for board and committee meetings, including scheduling, preparing agendas, taking minutes, creating action plans, and following up on deliverables;
• Administration: Manage a high volume of daily inquiries across inboxes, phone lines, and meetings for a diverse client portfolio. Maintain accurate and up-to-date databases (membership, sponsorship, attendee, etc.) and ensure timely handling of client mail;
• Membership Services: Oversee membership registrations and renewals. Run certification and accreditation programs, including exam proctoring, scoring, and delivering results;
• Member Engagement: Lead member communications such as announcements, e-newsletters, campaigns, and website updates. Prepare and share regular reports on membership and engagement trends with clients; and
• Event Support: Provide onsite support to the events team during high-volume periods to ensure smooth client experiences.

YOU’LL THRIVE IN THIS ROLE IF:

• You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
• You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field; and
• You have 1-2+ years of experience in a client-facing role in either administration, corporate events including meetings and conferences, or project coordination.

Serious bonus points if:

• You have experience working with association management companies, or agencies; and/or
• You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or
• You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

Compensation Expectations for the Role:
We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience – strong, seasoned candidates may start higher within the band.
Starting salary: $52,500 (Full salary band: $52,500 - $63,000).
Health, drug, dental, and vision benefits.
️‍ Employer paid life insurance.
Paid sick days, personal days, and wellness days.
Paid time off between Christmas and New Years.