CLIENT SERVICES COORDINATOR NEEDED

We need a super team member who brings these three key qualities:
1: Positive and empowered individual who works collaboratively in a team environment
2: A passion for helping the elderly and can communicate easily and empathetically with clients on the phone to help arrange services for them.
3: Ability to operate adeptly in a complex business environment, liaising with partners, clients, service team, contractors, and other business departments.

ABOUT US:

Residenz is an innovative company within the Home-care sector and our purpose is to help the elderly stay independent within the comfort of their own home. We genuinely care around providing the best possible experience for our clients, whilst creating a flexible and supportive working environment for employees. In particular, our technology provides differentiation for our partners and will support you to excel in your role.

Working within the Client Services team to deliver exceptional service outcomes for our current and new clients.

Responsibilities include:

• Communicating with elderly clients on the phone to capture their individual needs and schedule services.
• Liaising with client’s care managers to confirm requirements and update them regarding any changes.
• Coordinating service team schedules across NSW and QLD to optimise economic outcomes and efficiency for our service team and their clients.
• Tactical sourcing of contractors to deliver specialty services such as window cleaning, gardening, general maintenance etc.
• Monitoring of daily service schedules and liaison with State Managers as required to ensure quality and timely delivery.