Client Services Specialist Team Manager at Lympha Press

Chadds Ford Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Operational Efficiency, Performance Monitoring, Training, Motivation, Relationship Building, Process Improvement, Compliance, Problem-Solving, Decision-Making, Cross-functional Collaboration, Time Management, Multitasking, Data Interpretation

Industry

Medical Equipment Manufacturing

Description

Description POSITION HIGHLIGHTS • Competitive salary with benefits • Full-time, Monday through Friday schedule • Medical, dental, vision & 401(k) • Paid Time Off • Leadership opportunity overseeing Client Services operations • Mission-driven healthcare organization improving patient outcomes through DME solutions ROLE SUMMARY The Client Services Manager leads the Client Services Team to ensure operational efficiency, high-quality service, and revenue performance. This role includes supervising team members, monitoring metrics, improving processes, and building strong relationships with internal teams, referral sources, and patients. You will collaborate with Sales, Operations, and Clinical teams to maintain service standards, support organizational goals, and ensure excellent patient experiences. This is a full-time, in-office position with Monday through Friday hours. KEY RESPONSIBILITIES • Manage and oversee daily activities of the Client Services Team • Monitor team performance and implement strategies to achieve productivity and revenue goals • Provide guidance, training, and leadership to optimize team performance • Motivate team members to achieve organizational objectives • Build and maintain strong relationships with Sales, referral sources, and patients • Identify and resolve process inefficiencies to improve workflow and service delivery • Ensure adherence to company policies, procedures, and compliance standards • Address escalated patient or referral concerns professionally and efficiently • Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements • Perform other duties as assigned Requirements • High School Diploma or GED required; equivalent combination of education and related experience considered • Minimum three years of related experience and/or training • Strong leadership and team management skills • Excellent verbal communication skills with ability to multitask and work independently • Knowledge of insurance guidelines and DME experience preferred • Proficient computer skills and practical knowledge of office software and equipment • Ability to quickly acquire knowledge of departmental program structure and company policies • Ability to interpret and apply complex information, collect data, establish facts, and draw valid conclusions • Ability to perform effectively in a fast-paced environment with minimal supervision SKILLS & COMPETENCIES • Strong leadership and motivational abilities • Excellent organizational and time management skills • Ability to manage multiple priorities and interruptions • Effective problem-solving and decision-making skills • Strong communication and cross-functional collaboration skills SUPERVISORY FUNCTIONS • Directly supervises Client Services personnel in accordance with Company policies and applicable laws • Responsible for training employees, planning, assigning, and directing work • Conducts performance evaluations and manages performance improvement • Handles complaint resolution and maintains appropriate documentation APPLY TODAY If you’re looking for a hands-on leadership role managing a high-performing Client Services team, improving operational efficiency, mentoring staff, and directly contributing to patient access and service excellence, we’d love to hear from you.

Responsibilities

The Client Services Manager leads the team to ensure operational efficiency, high-quality service, and revenue performance by supervising staff, monitoring metrics, and improving processes. This role involves building strong relationships with internal teams, referral sources, and patients while ensuring adherence to standards and goals.