We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree’s philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests in a timely and professional manner.
• Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
• Collaborate with internal departments including billing, scheduling, and clinical teams to resolve client issues and streamline processes.
• Assist clients in navigating hospital services, providing information on programs, services, and resources available to them.
• Maintain accurate records of client interactions, transactions, and feedback in the customer relationship management (CRM) system.
• Conduct follow-up communications with clients to ensure service satisfaction and address any further needs.
• Identify opportunities for service improvements and provide feedback to management on client needs and concerns.
• Participate in training sessions to stay updated on new services, policies, and industry trends.
• Support marketing efforts by communicating new services and programs to clients and gathering testimonials or success stories.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficient in using computers and call center software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Bilingual (if applicable) is a plus.

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests in a timely and professional manner.
• Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
• Collaborate with internal departments including billing, scheduling, and clinical teams to resolve client issues and streamline processes.
• Assist clients in navigating hospital services, providing information on programs, services, and resources available to them.
• Maintain accurate records of client interactions, transactions, and feedback in the customer relationship management (CRM) system.
• Conduct follow-up communications with clients to ensure service satisfaction and address any further needs.
• Identify opportunities for service improvements and provide feedback to management on client needs and concerns.
• Participate in training sessions to stay updated on new services, policies, and industry trends.
• Support marketing efforts by communicating new services and programs to clients and gathering testimonials or success stories