Client Services Support Engineer at Corelation Inc

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

80500.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Escalations, Advanced Troubleshooting, Help Desk Ticket Management, Subject Matter Expertise, Jira Management, Data Gathering, Testing, Prioritization, Mentoring, Interfacing, Cross-training, System Functionality Knowledge, Documentation, System Release Preparation, Interpersonal Skills, Communication

Industry

Financial Services

Description

Description Recognized as a Top Workplace in San Diego, we live and work by our core values of integrity, collaboration, innovation, respect, and service. At Corelation, we invest in our people through competitive pay, outstanding benefits, and a culture that values growth and connection. Our offerings include a generous 401(k) retirement plan, an extensive paid time off policy, and a supportive, high-performing work environment. When you join the Corelation team, you’re embarking on a journey of meaningful professional and personal development. What We Are Looking For Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries that require increased access and/or knowledge. Responsible for supporting client needs through the organization and completion of Help Desk tickets, as well as incoming support calls and other channels. Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers. Requirements Serve as escalation point for the functionality support (FS) jira project Aid in the research (data gathering, analysis, testing, advanced troubleshooting etc.) and resolution of Help Desk tickets Serve as a key decision maker in the prioritization of functionality support (FS) jiras Ensure prompt resolution is provided whenever possible, and prompt escalation is completed whenever required. Serve as a highly technical resource and mentor to the Client Services Specialists Interface between the Client Services Specialists and development Collaborate and cross-train with Tier 3 development team Maintain a solid understanding of the KeyStone product at large and an in-depth understanding of specific technical tasks. Ensure the requisite records of all client requests and resolutions are documented and maintained through the Help Desk system. Provide in depth demonstrations, training and discussions of system functionality to Client Services Specialists as needed. Assist in client preparation for system releases and changes. Performs other duties as assigned. Why You Are A Perfect Fit Experience Five to six years of similar or related experience Strong technical skills Excellent interpersonal skills and multitasking abilities Exceptional written and verbal communication skills Ability to take the initiative and adapt Ability to understand and solve technical issues with little guidance Advanced proficiency in determining root cause Education (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training. Why We Are Your Perfect Fit: Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball Pay Range: Range depends on geographic metro / zone, budget, and experience.

Responsibilities

This role involves handling technical escalations and advanced inquiries as a Tier 2 support member, managing Help Desk tickets, and serving as a subject matter expert for a specialized area of the core system. Responsibilities also include researching and resolving escalated issues, prioritizing functionality support Jiras, and mentoring junior specialists.