Client Services Team Lead at Atmosphere Services

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

85000.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Order Management, Client Service Delivery, Process Improvement, Performance Management, Project Coordination, Cross-Functional Collaboration, Conflict Resolution, Workload Allocation, Strategic Planning, Microsoft Office Suite, Budgeting and Pricing, Staff Training, Operational Oversight, Quality Management, Vendor Management

Industry

Office Furniture and Fixtures Manufacturing

Description

Description PRIMARY FUNCTION The Client Services Team Leader is responsible for overseeing the daily operations, performance, and development of the Client Services team within a commercial furniture dealership environment. This role ensures accurate and timely order execution, high-quality client service delivery, and alignment with sales and operational objectives. The position combines people leadership, operational oversight, and process improvement to drive efficiency, consistency, and an exceptional client experience. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need. PRINCIPLE DUTIES AND RESPONSIBILITIES Team Leadership and Management Supervise, coach, and develop Client Services team members, including Project Coordinators and Project Leads Conduct regular one-on-one meetings, team meetings, and performance evaluations Manage employee performance, including recognition, development planning, and corrective action as needed Identify staffing needs and participate in interview, selection, and onboarding processes Facilitate initial and ongoing training for team members and cross-functional partners Client Services and Order Management Oversee order lifecycle management, including pricing, specifications, order entry, and project coordination Ensure accuracy, completeness, and timeliness of all client deliverables Serve as an escalation point for complex client issues and ensure effective resolution Support key accounts, high-priority orders, and complex projects as needed Ensure adherence to company standards, service expectations, and client requirements Operational Oversight Monitor performance metrics, dashboards, and reporting tools (e.g., order status, backlog, issue resolution, service levels) Allocate and balance workload across the team to meet deadlines and optimize productivity Ensure compliance with internal processes, systems, and operational standards Identify operational risks and implement corrective actions Process Improvement and Quality Management Partner with team leaders to develop and implement process improvements Drive consistency and standardization across locations and teams Participate in and support continuous improvement and quality initiatives Integrate efficiency, cost-effectiveness, and scalability into workflows Cross-Functional Collaboration Collaborate with Sales, Design, Operations, and Accounting teams to ensure seamless project execution Align team activities with sales strategies and organizational priorities Maintain effective working relationships with vendors, manufacturers, and external partners Supervisory Responsibilities Direct supervision of Client Services team members (e.g., Client Coordinators, Senior Client Coordinators, Order Specialists) Responsible for hiring input, training, performance management, and team development CORE STRENGTHS/ATTRIBUTES Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player. Demonstrates Accountability: Strong self discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity. Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions. Leadership skills: ability to provide direction, develop and implement processes, motivate others, and build consensus with large groups including cross-pyramid teams. Influences without authority, giving direction and delegating tasks. Nurtures fresh approaches and appropriate risk taking. Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency. REPORTING/WORKING RELATIONSHIPS Internal: Sales, Design, Operations, Accounting, Leadership External: Clients, Vendors, Manufacturers, Strategic Partners Requirements Education Bachelor’s degree required; business-related field preferred Experience Minimum of 3 years of client service or order management experience 1–3 years of supervisory or leadership experience required Experience in commercial furniture, dealership operations, or a related industry preferred Technical Skills Proficiency in Microsoft Office Suite (Excel, Outlook, Teams) Experience with industry systems (e.g., Hedberg, ServiceTRAX, or equivalent) preferred Ability to learn and navigate order management and reporting systems Working Conditions In office 4+ days per week Fast-paced, deadline-driven environment Requires extensive use of a variety of computer software and systems Frequent multi-tasking and managing competing priorities Interaction with internal teams across different locations Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Responsibilities

Oversee the daily operations and development of the Client Services team to ensure accurate order execution and high-quality client delivery. Lead process improvements and collaborate cross-functionally to align operational activities with sales strategies.