Client Services Team Lead at Berkshire Hathaway Direct Insurance Company

Jenkins Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

51000.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Support, Quality Assurance (QA), Training, KPI Monitoring, Reporting, Bug Tracking, User Story Management, Customer Experience Enhancement, Collaboration, Communication, Property and Casualty Insurance Licensing, Operational Workflow Understanding, Technical Acumen

Industry

Insurance

Description

Description biBerk Direct Service is seeking a dynamic, motivated, and technical minded Team Leader to help guide our Service Support Team (QA + Training) Job Responsibilities Oversee and manage a growing Team of Service Training & QA Specialists Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics Monitors and reports on the effectiveness of the Service Support Team Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made Requirements Qualifications Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below Must have (or obtain within 90-days) an active property and casualty insurance license Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements Ability to communicate and present ideas effectively both orally and in writing Career driven and self-motivated About Us biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include: Medical (PPO/HDHP), vision, disability, and life insurance. Enhanced dental plan with orthodontia coverage in addition to a standard plan. Generous PTO plan for all benefit-time eligible employees. Paid company holidays and 4 floating holidays. Paid parental leave. Employee Retirement Savings Plan/401(k) with company match and immediate vesting. Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs. Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment. Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs. Voluntary benefits that include accident, critical illness, and hospital indemnity. Employee discount and rewards program on travel, tickets, electronics, home, and more. In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $51,000 per year plus commission and/or incentive pay potential. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.

Responsibilities

The Team Lead will oversee and manage a growing team of Service Training & QA Specialists, aligning all QA and training activities with company goals to achieve efficiency targets and KPI metrics. This role involves monitoring team effectiveness and advocating for necessary system improvements, including tracking bugs and user stories.