SUMMARY/OBJECTIVE

As a Client Services Technician, you will provide a wide range of user guidance and first level support by assisting with incident resolution and service delivery while providing first class customer service in a demanding Enterprise level environment.

REQUIRED COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hardware troubleshooting skills
• Excellent software troubleshooting skills
• Understanding of computer networks.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact. Critical Evaluation.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

REQUIRED EDUCATION AND EXPERIENCE

• 3+ years experience with client user and device support
• Experience with Microsoft Office (Word, Excel and PowerPoint).

PREFERRED EDUCATION AND EXPERIENCE

• Industry certification, such as A+ or MCP
  Requirements:
  In addition to the indicated Essential Functions, Competencies and required education listed within the job description, qualifying applicants to this position must live in the northern New Jersey region due to the travel requirements of this position.
  Ideal candidates would live North of Princeton New Jersey and be comfortable with traveling north of New York City within the state of New Jersey regularly

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hands on support of client devices, including PCs, laptops tablets, printers, and local area networking
• Support of required business software, including Microsoft Office365, Windows 10, and eClinicalWorks
• Utilize ITIL based ticketing system to assist in service delivery
• Promoting effective use of technology
• Working to eliminate recurring problems
• Watching for trends that indicate potential problemsPromoting a professional Information Technology Department image
• Keeping peers and end users informed of trends, significant problems, unexpected delays and anything new in the environment.
• Other duties as assigned.

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hardware troubleshooting skills
• Excellent software troubleshooting skills
• Understanding of computer networks.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact. Critical Evaluation.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm