Under direct supervision, the Client Services Technician will identify, troubleshoot, and resolve problems encountered by distribution center users of various servers, the mainframe desktop systems, distribution center network and other computer technology. This individual will provide technical support to end-users regarding computer hardware and software and install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; perform related work as well.

ADDITIONAL SKILLS:

• Identify, analyze and troubleshoot a wide range of complex technical computer and network-related problems effectively.
• Listen and communicate information to a wide variety of clients at all levels of skill.
• Deliver user support both in-person and over the phone in a professional manner
• Support the Distribution Center’s objective by training others in use of their computers and applications.
• Learn and provide network support; learn and apply new technical knowledge quickly.
• Communicate effectively with a diverse user base both verbally and in writing.
• Work independently and as a member of a team.
• Maintain cooperative work relationships.
• Demonstrate sensitivity to, and respect for, a diverse population.

EDUCATION AND EXPERIENCE:

• Education in Technology Field Preferred
• 3-4 Years Experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment

• Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the distribution center, the internet, the mainframe, PCs, laptops and new computer technology.
• Configures and installs Windows workstations and other computer equipment used here in the Skechers Distribution Center.
• Performs primary network system administration on network servers as needed.
• Installs certifies and troubleshoots Skechers Distribution Center network cabling infrastructure, including a wide variety of local area network equipment and software including; Hubs, Wireless Access Points, Switches, Wireless Adapters, Servers, Laptops, Desktops, Label Printers, Cell Phones.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patters of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Works with programmers to solve mainframe application problems to meet end-user computing needs.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
• Enforces the Skechers network security and installation procedures.
• Works with vendors on problem resolutions, repairs or replacements of hardware/software under warranty or under maintenance contracts.
• Provides support for and troubleshoots multi-media devices TV’s, satellite boxes, projectors, PA systems, etc.….
• Provides support for and troubleshoots peripheral devices including local/network printers, wired and wireless handheld RF scanners and document scanners.