Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Playing a key part of our busy front-line support desk and call handling function

Answering a wide range of client daily enquiries including:

• Technical mass payment platform support and troubleshooting
• Currency trade execution and pricing for clients
• Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to clients
• Currency guidance – you’ll have extensive knowledge on Ebury’s global currency suite to help clients (particularly in more exotic currency markets)
• Routing, responding to, and escalation of tickets (where needed) with exceptional case management/documentation against KPIs

Acting as ambassador for our brand and product

• Be a representative on the front line for the product/service. You’ll know the product inside out, and will be able to deliver exceptional customer service
• Keeping the ‘client experience’ a priority, and managing your own book of accounts where necessary
• Drive to solve issues and improve the experience – thinking and acting on how the account and flag opportunities
• Assisting on serving our major accounts and being part of dedicated service teams
• Presentations and live client demos/training as necessary
• Internal/client facing performance reporting and data/process analysis
• You may be required to carry out duties outside of the responsibilities listed as may be necessary from time to time