ADDITIONAL SKILLS:

• Active Listening
• Attention to Detail
• Client Management
• Prioritization
• Adaptability
• Critical Thinking
• Innovative Thinking
• Relationship Building

ROLE DESCRIPTION:

This job is responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs.

RESPONSIBILITIES:

• Improves and simplifies the client experience, reducing manual touchpoints
• Ensures transactions are completed in an accurate and timely manner, managing escalations as needed
• Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Identifies and flags potential risks in a timely manne
• Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European market
• Timely response to client queries regarding the settlement of their trade
• Client Fails Reporting
• Buy in avoidanc
• Liaising with other internal departments to ensure timely resolution of Client fail
• Involvement in ad hoc projects for new processes or industry initiative
• Breaks investigation and resolution.