Client Solutions Administrator I at LINKBANK

Herndon, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Processing, Client Service Excellence, Cash Management, Record Maintenance, Regulatory Compliance, Multitasking, Detail-Oriented, Banking Knowledge, Technical Proficiency, Interpersonal Skills, Problem-Solving, Training Assistance, Sales Support, Policy Adherence, Cash Handling, Inventory Management

Industry

Banking

Description

Description Company Summary: LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves. General Responsibilities / Job Summary: Deliver a unique and positive experience for visitors to the solution centers. Achieve solution center’s goals through accurate transaction processing and tailored client solutions. Essential Functions/Duties: Promote Corporate Values: Embody LINK’s values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities. Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service. Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online. Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed. Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits. Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms. Cash Management: Balance cash drawers and vault daily and maintain accurate audit records. Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve. Inventory Management: Order and manage supplies used in the Solution Centers. Training Assistance: Help train new employees and interns. Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services. Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes. Other Duties: Perform additional tasks as assigned. Requirements Minimum Qualifications: Education: High School Diploma or equivalent. Knowledge/Skills/Abilities: Multitasking: Manage multiple priorities effectively. Detail-Oriented: Strong attention to detail and proactive problem-solving. Banking Knowledge: Basic understanding of bank products and services. Compliance: Adherence to policies and procedures. Technical Skills: Proficiency with computers and Microsoft Windows. Client Service: Excellent client service skills with patience and empathy. Interpersonal Skills: Strong communication, leadership, and organizational abilities. Attendance: Regular and Predictable attendance Experience: Preferred: Prior teller experience or at least 1 year of cash handling and client service experience. Physical and Mental Job Requirements: Communication: Clear verbal communication and comprehension. Manual Dexterity: Ability to operate office equipment and computer terminals. Physical Stamina: Capable of standing or walking for extended periods. Visual Acuity: Sufficient vision for computer work. Mobility: Coordination and lifting up-to 20 pounds as necessary. Travel: Ability to travel to various bank locations as needed. Working Conditions: Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.

Responsibilities

This role is responsible for delivering a positive experience to clients by accurately processing various transactions, including deposits, withdrawals, and account openings, across multiple service channels. The administrator must also uphold corporate values, manage cash drawers and vault operations, and assist with training and sales support functions.