Client Solutions Architect Manager - Payments - Vice President at JPMC Candidate Experience page

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

170000.0

Posted On

11 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Solutions Architecture, Payments, Technical Expertise, Solution Configuration, Sales Support, Product Demonstrations, Product Design Enhancements, Change Management, Client Implementation, Client Management, Executive Communications, E-commerce, Financial Services, Payment Systems, Transaction Processing, Presentation Skills

Industry

Financial Services

Description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success. As a Client Solutions Architect Manager in J.P. Morgan Payments, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized. Job responsibilities * Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases * Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning * Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions * Identifies and defines development requirements for product design enhancements based on client feedback * Partners with Product Management to ensure change management activities are successful and ready to launch tasks are completed * Works closely with Service, Sales, Implementation and other internal teams to provide updates, training and general communication * Documents new or existing processes and executes projects to drive efficiency * Participates in complex client implementations, injects urgency and leads parties to project completion Required qualifications, capabilities, and skills * Proven expertise of working across a related broad set of products * Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain * Experience supporting Sales in pricing, pipeline planning, and account planning * Experience working with clients in a technology field and interfacing with engineers * Strong client management and executive-level communications skills * Experience in payments, technology, e-commerce and financial services. Treasury Services/Payments or Merchant Services experience * Deep understanding of payment systems, operational and product delivery and transaction processing * Proven client-interface and teaming skills with an ability to observe and identify client problems and ideate solutions * Excellent presentation and communications skills, with the ability to present to clients and decision makers * Work related domestic travel is required Preferred qualifications, capabilities, and skills * Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred * Experience with, and technical knowledge of digital channels products; including, API, voice and mobile channels * Working knowledge of traditional and/or emerging methods of payment (e.g., low value global clearing, high value global clearing, real time payments, digital wallets and card) * Strategic thinker that combines strong analytical skills and creative problem solving * Client advocate that seeks to understand client needs and ways to improve client experience JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Responsibilities

This role involves leading the configuration and modification of firm products to fit complex client use cases, while also supporting Sales in solutioning, pricing, and pipeline planning. Responsibilities include engaging with client technical teams, identifying product enhancement requirements based on feedback, and partnering with Product Management for successful change management.