Client Solutions Executive, IgniteTech (Remote) - $60,000/year USD

at  Crossover

Ready to revolutionize customer success? We’re not just keeping up with the SaaS market - we’re redefining it. While 67% of businesses still play catch-up with customer needs, IgniteTech is pioneering an AI-powered approach that transforms how we understand and serve our clients.
Picture yourself at the intersection of artificial intelligence and customer relationships, where data-driven insights meet human intuition. We’re not looking for traditional customer success managers - we’re seeking innovators who can harness the power of AI to create predictive, personalized client experiences that drive real business outcomes.
As our Client Solutions Executive, you’ll be part of an elite team that’s breaking the reactive support mold. You’ll wield cutting-edge AI tools to anticipate customer needs, craft strategic growth opportunities, and build lasting partnerships that transcend conventional business relationships.

CANDIDATE REQUIREMENTS

• Proven track record of 2+ years in B2B software customer success, demonstrating exceptional relationship management skills
• Hands-on experience with modern AI platforms such as ChatGPT, Claude, or Bard, showcasing your commitment to technological advancement

THIS POSITION IS ALSO KNOWN AS:

• Manager of Customer Success
• Customer Success Manager
• Customer Success Consultant
• Senior Customer Success Specialist
• AI Sales Consultant
• AI Customer Success Manager
• AI Account Executive
• Customer Experience Manager
• Client Engagement Manager

WHAT YOU WILL BE DOING

• Orchestrate AI-powered customer interactions that transform routine check-ins into strategic growth opportunities
• Deploy intelligent analytics to create personalized product engagement strategies that maximize client value
• Pioneer data-driven approaches to customer success that amplify retention and fuel business expansion

WHAT YOU WILL NOT BE DOING

• Cold calling or new customer acquisition campaigns
• Basic technical troubleshooting or support desk duties
• Software development or product engineering tasks

KEY RESPONSIBILITIES

• Champion customer success through AI-enhanced engagement strategies, delivering measurable improvements in retention rates, user adoption, and revenue growth through strategic upselling initiatives