Client Solutions Manager at BN, an Augeo company

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

100000.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Project Management, Communication, Relationship Management, Strategy Development, Execution, Platform Adoption, Training, Education, Analytical Skills, Organizational Skills, Team Collaboration, Data Analysis, Technical Support, Problem Solving, Attention to Detail, Proactivity

Industry

Software Development

Description

Description Company Overview: Brand Networks provides technology to the world's leading brands to build and scale employee generated content programs with ease and rapid speed. BN’s media team has 15+ years of media planning expertise combined with decades of Al machine learning to deploy local and national campaigns with Al enabled localization and personalization tools. At BN, we innovate new ways for brands big and small to drive efficiencies within the media ecosystem- whether it be creative savings using employee influencers, or overhead savings with conversational Al tools for planning and activation without a media team. BN is a subsidiary of Augeo after being acquired in 2023. Augeo is a global leader in engagement platform technologies that create data-driven experiences, foster people connections and cultivate brand advocates worldwide. We have offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney in addition to Augeo’s offices across the country. Role Overview: As a Client Solutions Manager, you will play a pivotal role in launching and growing employee influencer programs for some of the world’s most respected brands, powered by the BN Influencer platform. You will lead client communications, build strategic plans and actionable tactics to drive client goals, and identify new areas of value and growth opportunities within existing accounts. Additionally, you’ll drive platform adoption and usage, ensuring that clients are fully equipped with the knowledge and tools to succeed. This role requires strong project management skills to manage complex and fast-moving workstreams, facilitating the successful deployment of employee influencer programs. You’ll also partner closely with the product support team to provide client training, education, and troubleshooting, delivering an exceptional client experience from start to finish. This is a unique opportunity to shape the creator landscape by empowering employees as authentic voices for their brands. Key Responsibilities: Communication & Relationship Management: Serve as the primary day-to-day contact for enterprise clients, proactively addressing their needs and providing exceptional support. Build and nurture strong client relationships by understanding their goals and aligning our solutions to drive success. Drive client communications with clarity and purpose, ensuring consistent, transparent, and value-driven interactions. Strategy Development & Execution: Develop and execute strategies and tactics for employee influencer programs that align with client objectives, leveraging the BN Influencer platform to drive engagement and impact. Work collaboratively with clients to identify key areas of growth and value, uncovering opportunities to expand program scope and deepen platform usage. Provide thought leadership and consultative guidance to help clients maximize the value of their employee influencer initiatives. Platform Adoption, Training & Education: Drive client adoption and active usage of the BN Influencer platform, ensuring that clients understand its capabilities and leverage it to achieve their objectives. Support training sessions and educational initiatives to onboard clients and provide ongoing support, ensuring they are fully equipped to utilize the platform effectively. Partner with the product support team to facilitate troubleshooting, assist with technical inquiries, and address any platform-related challenges clients may face. Project Management: Oversee the execution of complex workstreams, managing timelines, deliverables, and client expectations to drive program success. Use project management tools (such as Asana) to coordinate cross-functional teams, including creative, tech, data science, product support, and community management, ensuring seamless project execution. Set project milestones, monitor progress, and adapt plans as needed to meet fast-paced client needs. Insights & Reporting: Analyze program performance, gathering insights to demonstrate ROI and highlight the impact of BN’s employee influencer solutions. Develop and present reports to clients, using data-driven storytelling to reinforce the value and influence of employee-driven social strategies. Continuous Improvement: Actively seek opportunities to refine internal processes, improve workflows, and enhance overall efficiencies within the client solutions team. Stay informed of industry trends, best practices, and emerging technologies to keep BN’s solutions at the forefront of influencer marketing. Requirements Qualifications: Experience: 4-6 years of client-facing experience in account management, project management, or a similar role within marketing, advertising, or social media. Skills: Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships. Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment. Proficient in project management tools like Asana or similar platforms. Analytical mindset with the ability to interpret data and provide insights that influence client strategies. Experience with platform adoption, training, or product support in a client-facing capacity is a plus. Attributes: Highly proactive and self-motivated, with a passion for delivering excellent client experiences. Strong attention to detail and commitment to quality. Ability to thrive in a collaborative, team-oriented setting. Why Join BN? Impactful Work: Be part of a team that shapes the future of creator marketing for some of the world’s most respected brands. Innovative Environment: Work with cutting-edge technology and creative solutions in an environment that fosters risk-taking and innovation. Career Growth: BN supports your professional growth and provides opportunities to advance within a rapidly evolving industry. Ready to join us on this exciting journey? Apply today and become part of a team that’s transforming brand engagement through social influence. Pay Rate: $85,000-$100,000 base salary Base salary is determined by several factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position and salary range, we’d ask that you apply.

Responsibilities

The Client Solutions Manager will lead client communications and develop strategies for employee influencer programs. They will also manage project execution and ensure client satisfaction through effective training and support.