Client Solutions Manager

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Do you have an optimistic outlook and willingness to work with a multifaceted and diverse team? Are you a resourceful and bold individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team
We are looking to fill a full time role for a Client Solutions Manager on our commercial lines team. The main responsibility of the Client Solutions Manager role is to ensure exceptional client service to Gallagher’s Commercial Insurance clientele. While working on a lively and collaborative team the CSM carries out a wide range of duties.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you’ll make an impact:

• Carry out a full array of client service duties, including maintaining paperless files according to Gallagher process and standards
• Work with producers to run the renewal cycle, including marketing / remarketing, and mid-term adjustments, for a portfolio of commercial business
• Support on prospective clients and new business onboarding, including marketing, as required
• Prioritize and handle daily phone calls, e-mails and mail.
• Provide accurate and timely responses to client queries
• Attend team meetings as required
• Attend client meetings as necessary
• Be a resource for Producers and clients with regards to different coverages, rating, claims and competition
• Claim reporting as required

About you:

• High School Diploma/GED required; post-secondary education an asset
• RIBO license required
• Insurance designations, such as CAIB, CIP, CRM an asset
• Knowledge in commercial real estate industry considered an asset
• Experience using EPIC a definite asset

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household’s needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Please refer the Job description for details