Client Solutions Manager at HP Law

Sanger, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Media, Sales Support, Account Management, Project Management, Advertising, Client Service, Analytic Skills, Communication Skills, Collaboration, Problem Solving, Campaign Management, Reporting, Creative Development, Attention to Detail, Strategic Thinking, Self-Starter

Industry

IT Services and IT Consulting

Description

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives Lead day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery Provide best-in-class client service to cultivate trusted relationships to maximize client satisfaction, retention, and growth Assist in identifying client needs and implement strategic solutions to help drive partnership Collaborate with internal cross-functional teams; sales, business development, project management solutions, ad operations, product, and business analytics to ensure campaign performance is met Act as a liaison between clients and internal teams to ensure timely communication, smooth campaign delivery, and prompt sharing of client feedback to contribute to product enhancements Analyze and deliver reporting, insights, and results to clients Identify and generate client outreach for incremental, upsell, and renewal opportunities First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation 5- 7+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management Direct-sold and programmatic advertising experience Strong knowledge of digital media platforms (e.g. DSPs, SSPs, ad servers) and metrics (e.g. viewability, CTR, engagement, ROAS) Self-starter with a passion for client success and building solutions from the ground up Familiarity with industry jargon and media metrics Microsoft Suite proficient Proven record of successful client retention and business growth Highly strategic, proactive and solution-oriented Thrives in a team environment and collaborates well with others Strong verbal and written communication skills with the ability to deliver well-positioned presentations Ability to multi-task and prioritize based on account tier and urgency on a daily basis Strong analytic skills to deliver reporting insights Highly organized and keen attention to detail Bachelor's degree or equivalent experience Experience in supporting enterprise-level accounts (i.e. Fortune 100 with $MM budgets) is highly preferred Media agency experience is a plus People managing experience is a plus Understanding of retail media, commerce media, CTV, OTT, and/or native advertising trends

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Responsibilities

The Client Solutions Manager will lead day-to-day relationships and all phases of the direct and programmatic campaign life cycle, ensuring client objectives are met. They will act as a liaison between clients and internal teams to ensure timely communication and smooth campaign delivery.