Client Solutions Specialist at BN, an Augeo company

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

65000.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Relationship Management, Project Coordination, Client Services, Marketing, Analytical Mindset, Digital Tools, Team Collaboration, Detail-Oriented, Curiosity, Problem Solving, Social Media, Influencer Marketing, Proactivity, Organization, Presentation Skills

Industry

Software Development

Description

Description Company Overview: Brand Networks provides technology to the world's leading brands to build and scale employee generated content programs with ease and rapid speed. BN’s media team has 15+ years of media planning expertise combined with decades of Al machine learning to deploy local and national campaigns with Al enabled localization and personalization tools. At BN, we innovate new ways for brands big and small to drive efficiencies within the media ecosystem- whether it be creative savings using employee influencers, or overhead savings with conversational Al tools for planning and activation without a media team. BN is a subsidiary of Augeo after being acquired in 2023. Augeo is a global leader in engagement platform technologies that create data-driven experiences, foster people connections and cultivate brand advocates worldwide. We have offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney in addition to Augeo’s offices across the country. Role Overview: As a Client Solutions Specialist, you will support the execution and growth of employee influencer programs for some of the world’s most respected brands using the BN Influencer platform. You’ll assist with client communications, help implement strategic plans, and support the team in identifying opportunities to deliver value. You'll also contribute to platform adoption by helping clients get comfortable with the tools and resources they need to succeed. This role is ideal for someone who’s organized, eager to learn, and excited to gain experience in marketing, project coordination, and client services. You’ll work closely with experienced team members and cross-functional partners, gaining hands-on exposure to employee influencer strategies and social platforms. Key Responsibilities: Communication & Relationship Management: Serve as a point of contact for client questions and requests, providing timely and helpful support. Help maintain positive client relationships by assisting with updates, scheduling, and follow-ups. Participate in client meetings and document action items to ensure clear communication. Strategy Execution Assistance: Support the team in implementing strategies and plans for employee influencer programs. Help gather and organize information to align our efforts with client goals. Contribute ideas and feedback during team brainstorming and planning sessions. Platform Support & Education: Assist in onboarding clients to the BN Influencer platform by helping with training materials, walkthroughs, and FAQs. Collaborate with the product support team to troubleshoot and resolve platform issues. Encourage platform usage by helping clients understand key features and best practices. Project Coordination: Help track project timelines, deliverables, and updates using tools like Asana. Coordinate with internal teams (like creative, product, and support) to keep work moving forward. Support the team in preparing presentations, client decks, and documentation. Insights & Reporting: Help compile and organize program data to highlight progress and performance. Assist in creating basic reports and summaries that showcase client results. Learn to identify insights that support client goals and inform future strategies. Continuous Improvement: Contribute to improving internal processes by sharing ideas and feedback. Stay curious and informed about social media trends, influencer marketing, and client success strategies. Be an active, positive member of the Client Solutions team and eager to grow in your role. Requirements Qualifications: Experience: Internship or 1–3 years of experience in a marketing, communications, or client service role. Skills: Strong written and verbal communication skills. Organized and detail-oriented, with an ability to manage tasks and timelines. Comfortable learning and using digital tools (experience with Asana or similar tools is a plus). Curious, analytical mindset with a desire to learn from data. Collaborative and enthusiastic about working in a team setting. Attributes: Eager to learn and take on new challenges. Positive, proactive, and solution-oriented. Passionate about social media, influencer marketing, or tech-driven communications. Why Join BN? Impactful Work: Be part of a team that shapes the future of creator marketing for some of the world’s most respected brands. Innovative Environment: Work with cutting-edge technology and creative solutions in an environment that fosters risk-taking and innovation. Career Growth: BN supports your professional growth and provides opportunities to advance within a rapidly evolving industry. Ready to join us on this exciting journey? Apply today and become part of a team that’s transforming brand engagement through social influence. Pay Rate: $50,000-$65,000 base salary Base salary is determined by several factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position and salary range, we’d ask that you apply.

Responsibilities

The Client Solutions Specialist will support the execution and growth of employee influencer programs, assist with client communications, and help implement strategic plans. They will also contribute to platform adoption and support project coordination.