Role accountabilities

• Execute defined solutions to meet Client expectations
• 8:30am - 5pm shift
• Grow and enhance the front-end relationship with clients in the assigned portfolio.
• Identify and foster profitable growth within the assigned client portfolio.
• Enter all orders, record shipping details and updates accurately and in a timely manner
• Negotiate and coordinate scheduling for Carrier Partners in service of client orders
• Provide accurate rates to clients that are reflective of market rates, services provided, and geographies travelled utilizing the resources available in Fleet Manager Pro.
• Regularly correspond with the Client to follow up on freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.
• Extreme ownership of track & trace for assigned client orders; ensure tracing board is clear and updated at the end of every shift
• Approve accessorial charges and invoices issued on behalf of common carriers
• Proactively communicate all freight acquisitions to the Innovation Lead
• Cross train to ensure complete service continuity during absences

Education, skills & attributes required

• 2-3+ Years Experience – Client Relations
• 1-2 Years Experience – Brokerage & Carrier Relations
• 2-3+ Years Experience – Transportation & Logistics Industry
• Exceptional Oral & Written Communication Skills
• Detail Oriented
• Proficiency in Microsoft Office
• Strong understanding of the geography of Canada & USA required
• Flexible Availability
• Ability to work both independently and in a team environment

Job Types: Full-time, Permanent
Pay: $23.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In perso

• Execute defined solutions to meet Client expectations
• 8:30am - 5pm shift
• Grow and enhance the front-end relationship with clients in the assigned portfolio.
• Identify and foster profitable growth within the assigned client portfolio.
• Enter all orders, record shipping details and updates accurately and in a timely manner
• Negotiate and coordinate scheduling for Carrier Partners in service of client orders
• Provide accurate rates to clients that are reflective of market rates, services provided, and geographies travelled utilizing the resources available in Fleet Manager Pro.
• Regularly correspond with the Client to follow up on freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.
• Extreme ownership of track & trace for assigned client orders; ensure tracing board is clear and updated at the end of every shift
• Approve accessorial charges and invoices issued on behalf of common carriers
• Proactively communicate all freight acquisitions to the Innovation Lead
• Cross train to ensure complete service continuity during absence