Client Specialist at DELTA DENTAL OF VIRGINIA

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Retention, Customer Service, Account Management, Process Development, Relationship Building, Inquiry Response, Renewal Distribution, Liaison, Claim Resolution, Eligibility Issues, Product Information, Problem Monitoring, Issue Resolution, Escalation, Communication, Negotiation

Industry

Insurance

Description

POSITION SUMMARY The Small Group Client Specialist serves as the primary business contact for the existing small business block of business and is responsible for client satisfaction and retention. The key retention responsibilities include answering inquiries about renewals and providing alternatives. The Client Specialist is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure the client’s needs are addressed. In addition, the Client Specialist will aide in the development of administrative processes that streamline work for both internal and external constituents. ESSENTIAL FUNCTIONS * Develops relationships with assigned customers and/or producers to maximize retention of existing business and growth of new opportunities. * Serves clients by responding to client, broker, or consultant inquiries. * Distributes renewals to all accounts with 50+ enrolled. * Acts as the liaison to appropriate internal staff to help resolve claim concerns, to address eligibility issues, and to provide information on Delta Dental products. * Attend open enrollment and benefit fairs as needed. * Monitor group accounts to identify potential problems and work with functional areas to avoid or resolve issues. * Offer alternative solutions within Delta Dental’s established processes while meeting the group’s needs. * Track and follow up on problems and concerns, to ensure they are resolved. * Escalate issues to the appropriate level when necessary. * Work to aide in the development of streamlined administrative processes that aid both internal and external constituents. QUALIFICATIONS/EDUCATION/EXPERIENCE * This position requires a bachelor’s degree or three years demonstrated account management, customer service or equivalent experience in the health care field. * Highly organized and able to handle multiple priorities. * Excellent verbal and written communication skills are required and must be detailed oriented. * Strong interpersonal and communication skills. * Ability to work in a team environment, problem solving, decision making, sound and accurate judgment, negotiation and analytical skills are required. * Knowledge of claims processing systems as well as experience including Outlook, Microsoft Excel, Word and PowerPoint is required. * A valid driver's license and good driving record are required. * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Use of hands is required for such technological devices such as a computer, telephone and others. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee will be required to travel (sometimes long distances) to attend required meetings. * Work environment: The work is limited to the office environment with occasional trips to other office facilities or locations necessitating walking outdoors or driving. The noise level in the work environment is usually minimal.

Responsibilities

The Client Specialist acts as the primary business contact for existing small business accounts, focusing on client satisfaction and retention by answering renewal inquiries and providing alternatives. They must also represent client needs internally and assist in developing administrative processes to streamline work for both internal and external parties.