An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

ABOUT THE ROLE

Reporting to the National Valet Manager, you will be responsible for responding to the needs of our customers in an efficient and timely manner, whilst developing strong business relationships that lead to total customer satisfaction and loyalty.

KEY RESPONSIBILITIES

• Build long term customer relationships by adding value to their business and ensuring high standards of customer service
• Service valet customers according to set schedule, as per their individual SLA; either on a monthly or fortnightly cycle.
• Place valet orders via Valet App
• Provide and install storage products, ensuring all packaging materials are removed to maintain a neat and tidy cupboard / stationery or kitchen area.
• Act in a proactive manner by providing information to Account Managers on customer feedback, key opportunities and / or any likely open doors to competitors
• Be involved in the setting up of new valet customers
• Conduct regular reviews to ensure that the product mix within the cupboards remain relevant of the current needs of the customer / department.
• Valet Management Module – ensure customers information and product list are kept up to date
• Inventory Management – identify stock levels that may require adjustment
• Handle minor issues raised by customers, escalate where appropriate.
• Where applicable, deliver products to customer sites, and unpack products in customer cupboards / stationery areas