CLIENT STRATEGY, SPECIALIST

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.
As a Client Strategy, Specialist, you will support the Client Strategy Team under the Chief Client Office by contributing to and growing Interac’s Customer Experience. Your focus will be on gathering and analyzing client feedback, maintaining and optimizing customer experience processes, and assisting with the adoption of customer experience tools. You’ll help ensure customer insights drive meaningful business decisions and support initiatives to enhance client satisfaction and improve Interac’s client satisfaction score (CSAT).

• Support the CRM and Client Strategy Lead and the Sales Enablement Lead with pipeline, revenue, and adoption reporting within our CRM tool.
• Helping develop change management activities for key initiatives, including building communications, training, and support materials for sales enablement tools and platforms.
• Supporting the implementation and success of programs via roadmaps, workback planning, budget tracking, and forecasting.
• Helping develop best-in-class sales enablement playbook through industry best practices and internal retrospectives.
• Supporting the day-to-day management of Interac’s CRM tool including, but not limited to the onboarding and optimization of cross-functional teams, database management, ad hoc change requests.
• Capture and document key learnings, feedback, and insights from the sales enablement tool roll-out to enhance future change management efforts.
• Supporting vendor management activities by managing relationships with vendors, ensuring effective communication and collaboration, supporting RFP processes, and conducting assessments.