Client Success Account Manager at Carlton One

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Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Strategic Growth, Program Management, Team Leadership, Performance Insights, Marketing, Communication, Account Management, Customer Success, Data Analysis, Upselling, Cross-Selling, Organizational Skills, Time Management, Interpersonal Skills, SaaS

Industry

IT Services and IT Consulting

Description

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal. Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries. Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com [https://www.carltonone.com/]. About the Opportunity: We’re looking for a strategic and commercially minded Client Success Account Manager to lead a high-value Channel Loyalty Program across North America and Latin America for a key client in the technology sector. You’ll be the trusted advisor and primary point of contact, ensuring the client realizes measurable value from our solutions while driving program growth, stakeholder engagement, and operational excellence. Responsibilities: Client Relationship & Strategic Growth * Own and manage a strategic account with a combined portfolio value exceeding $4 million. * Build and maintain strong relationships with senior stakeholders to foster trust and uncover new revenue opportunities. * Act as a strategic advisor, guiding clients on loyalty best practices and program optimization. * Consistently meet or exceed quarterly reward revenue targets through proactive account management. Program Management & Execution * Lead the implementation and ongoing management of channel loyalty strategies tailored to regional needs. * Collaborate with internal teams to design and launch impactful promotions and engagement campaigns. * Oversee day-to-day operations in partnership with the Client Operations Manager. Team Leadership & Collaboration * Manage and mentor Customer Success Executives supporting your accounts. * Coordinate cross-functional efforts to ensure seamless delivery and client satisfaction. Performance & Insights * Conduct monthly and quarterly business reviews with clients, presenting performance insights and strategic recommendations. * Monitor program analytics and success metrics to inform decision-making and continuous improvement. * Identify and proactively mitigate risks to ensure program stability and client confidence. Marketing & Communication * Develop and execute marketing and communication plans to drive program awareness and engagement. * Stay ahead of industry trends and competitive activity to maintain a leading edge. Qualifications: * Minimum 2 years’ experience in a Customer Success or Account Management role within a SaaS environment. * Strong commercial acumen and understanding of business drivers. * Excellent organizational and time management skills with attention to detail. * Proven ability to build long-lasting relationships internally and externally. * Comfortable with upselling and cross-selling as part of account growth strategy. * Advanced Excel skills, including data manipulation and executive-level reporting. * Exceptional communication and interpersonal skills. * Ability to thrive in a fast-paced, high-growth environment. Nice to Have * Experience in the incentive, loyalty, or channel marketing industry. * Familiarity with managing programs across North America and Latin America. * Fluency in Spanish or Portuguese is a plus. Additional Perks * Here are some additional perks that we provide: * Competitive salary and benefits package * Health, dental, and vision coverage. * 3 weeks’ vacation plus personal days. * Access to our employee benefits portal for exclusive discounts. * Monthly company-wide events, celebrations, and team activities. * Bravo reward points program for recognition and appreciation. * Convenient office location close to public transit. How to Apply If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

Responsibilities

The Client Success Account Manager will lead a high-value Channel Loyalty Program for a key client, ensuring measurable value from solutions while driving program growth. Responsibilities include managing client relationships, overseeing program execution, and conducting performance reviews.