Are you a results-driven professional who thrives on guiding clients to success, leading teams, and building meaningful relationships? Do you love helping people achieve real results while improving operational processes and enhancing the client journey? If this sounds like you, we want to meet you!About Outsourced Doers
Outsourced Doers is a rapidly growing company that connects trained Virtual Marketing Assistants with busy entrepreneurs across the U.S., Canada, Australia, and New Zealand. We provide digital marketing support, business coaching, and streamlined services that help business owners achieve more while working less. As we continue to expand, we’re looking for an exceptional Client Success Account Manager to join our high-performing team.

This hybrid role blends client onboarding, relationship management, team leadership, and account growth. As a Client Success Account Manager, you’ll lead a team of 4–5 CX professionals, oversee the onboarding experience of new clients, and maintain long-term client relationships. You’ll be responsible for ensuring every client has a seamless, supportive experience while identifying growth opportunities and driving retention. Your leadership will play a key role in shaping the client journey and improving operational efficiency.

Key Responsibilities:

• Manage the end-to-end onboarding process for new clients (Founders), ensuring a smooth transition from purchase to launch.
• Lead and support a team of 4–5 Client Experience (CX) team members, overseeing performance, coaching, and workflow.
• Act as the “second sell” to help manage buyer’s remorse, execute service agreements, and drive early client engagement.
• Build and nurture strong, long-term relationships with clients to understand their business goals and tailor support accordingly.
• Use a consultative approach to offer strategic upsells and cross-sells that solve client pain points.
• Monitor and optimize onboarding and success processes to improve retention, engagement, and team efficiency.
• Identify and escalate sales opportunities to the Sales team.
• Analyze client feedback and CRM data to recommend improvements and drive continuous success across the client journey.
• Collaborate with internal departments to align client needs with service delivery and business outcomes.