Client Success Administrator at Propio

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Billing Practices, Data Management, Salesforce, Collections, Time Management, Written Communication, Verbal Communication, Microsoft Office, Detail-Oriented, Organizational Skills, Problem Solving, Team Collaboration, Confidentiality, Administrative Support

Industry

Translation and Localization

Description

Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. Position Overview: The Client Success Administrator is the key point of contact for billing, invoices, and administrative tasks that support Propio's clients. The Client Success Administrator will build strong relationships with billing contacts, ensuring that the account is running smoothly and clients have all the data they need to maintain a strong financial relationship. Responsibilities: Establish and maintain optimal billing practices by ensuring clients receive all necessary information Maintain a book of business and ensure that receivables are timely and well managed Support client requests for billing resolution, call and interpreter disputes, general questions, and answering phones Respond to clients’ inquiries and maintain thorough documentation of communication in CRM Input client information into data management system, ensuring accuracy and completeness Generate materials for client presentations and meetings Provide input towards procedures where improvements are possible Verify data and correct data where necessary Perform other responsibilities and duties as assigned Requirements Qualifications: Bachelor’s Degree or equivalent work experience in administrative or account administration roles 1+ years of experience in an administrative role or account administration Salesforce and Collections experience a plus Detail-oriented and organized with good time management skills Excellent written and verbal communication skills Knowledge of Microsoft Office suite – Outlook, Word, Excel, Access, PowerPoint Ability to work both independently and within a team to meet deadlines Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information #LI-RS1

Responsibilities

The Client Success Administrator is responsible for managing billing, invoices, and administrative tasks to support clients. This role involves building strong relationships with billing contacts and ensuring clients have the necessary information for a smooth financial relationship.