Client Success Analyst at Visa

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Visualization, Client Engagement, Proactiveness, Technical Skills, Communication, Negotiation, Relationship Management, Problem Solving, Presentation Skills, Customer Centricity, Strategic Planning, Cross-Functional Collaboration, Performance Optimization, Feedback Collection, Market Insights

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Responsibilities: Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation. Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance. Collect product feedback and prioritize the enhancement requests for the Global Product teams. Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products. Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans. Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience. Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Bachelor degree or equivalent qualification 3-8 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferred Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate. Proficiency in data analytics, visualization and data driven decision making. Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans Self-starter able to achieve results as part of an effective team across countries and time zones Able to effectively prioritize and multi-task under deadlines Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans Excellent presentation skills, including strong oral and written communications Solid influencing and negotiation skills Becoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnerships Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions Client engagement - Communicate clearly and effectively with clients Proactiveness - Think ahead and act critical thinking - Take ownership over problems and find creative solutions to complex problems technical skills – continuous acquisition, application, and refinement of technical skills relevant to the role and payments Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities

The Client Success Analyst is responsible for accelerating product adoption and improving performance by identifying optimization opportunities and collaborating with cross-functional teams. They will also support the implementation of new Visa products and foster trusted partnerships with clients and internal teams.