Client Success & Application Manager at Evooq

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Design, Development, Implementation, User Support, SQL Databases, Docker, Network Communications, Linux Environment, Troubleshooting, Customer Service, Communication Skills, Analytical Skills, Problem-Solving Skills, Banking Software, DevOps, SDLC, ITIL

Industry

Financial Services

Description

Company Description At Evooq, we are building an ecosystem of solutions that combine data, technology, and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions, and manage the risk and lifecycle of investments. Moreover, Evooq is organized with a flat structure, fostering highly autonomous teams by prioritizing trust and responsibility. We aim to operate all wealth management activities on the same platform, regardless of the business line (advisory, discretionary, for banks and IAMs, and later on Institutional Management, multi-family offices, etc.). Today, we deliver a full-featured application for advisors from dozens of major banks. Job Description Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for a Client Success & Application Manager in Singapore. As a Client Success & Application Manager , you'll lead the technical integration of our software/ products in our client’s environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client’s infrastructure (cloud and on-premise) as well as regular version upgrades. What you'll do as a Client Success & Application Manager: Application Management (70% to 80%) Support the client in the implementation of the necessary infrastructure Manage and configure application releases (deployments and upgrades) or guide the customer to do so Configure the application according to the requirements provided by the the client/ Assist client application management teams in the application setup Proactively participate in the technical discussions with the client on infrastructure changes and upgrades Interpret error logs and identify corrective actions to be taken / or support the client in this task. If necessary, liaise with the Evooq product development teams Project Management (20% to 30%) Coordinate version upgrades for existing clients Track progress, manage risk and issues, and provide regular status updates for version upgrades Collaborate with client project team, Evooq product development team to ensure successful upgrade Qualifications What skills you'll need as an Application & Integration Manager: Good knowledge of system design, development, implementation and user support principles and practices. Good knowledge of SQL databases. Understanding of Docker ecosystem concepts. Good knowledge of network communications (HTTP, SSL, familiar with curl / wget, etc). Good knowledge of the Linux environment (scripting, env variables, etc.). Decent experience with information system troubleshooting. Highly motivated and self-sufficient. Strong customer service and communication skills. Great analytical and problem-solving skills. Nice to have: Experience in banking software (Temenos, Avaloq etc.) and knowledge of financial products and wealth management are advantageous. DevOps experience is a strong plus, especially on Kubernetes, Openshift. Proven experience driving or supporting IT projects (Agile or Waterfall). Strong understanding of SDLC and/or ITIL processes. Ability to translate business needs into technical requirements. Excellent documentation, communication, and stakeholder management skills. Additional Information Evooq is a global provider of technology-driven solutions for wealth and asset managers. We aim to radically simplify the investment process and make investments more accessible and more understandable for professional investors and their clients. Our clients include some of the world’s largest banks, as well as wealth management companies and pension funds across Europe and Asia. We are headquartered in Lausanne and have offices in Zurich, Geneva, Fribourg and Singapore.

Responsibilities

As a Client Success & Application Manager, you'll lead the technical integration of our software/products in our client’s environment. You will work closely with the client's technical teams to drive the integration of our product onto their infrastructure and manage application releases.