Client Success Assistant at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

16000.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Client success, Account management, Communication skills, Problem-solving, CRM, HubSpot, Zendesk, Freshdesk, Email support, Live chat, Ticketing systems, Client onboarding, Relationship management

Industry

Staffing and Recruiting

Description

Location: Fully Remote (South Africa) Company: Remote Recruitment Engagement: Full-Time Compensation: R10,000 – R16,000/month Training: Included About the Role We are seeking a warm, proactive Client Success Assistant to support UK-based businesses in delivering exceptional experiences to their customers. You will be the first point of contact for client queries, ensuring issues are resolved quickly and relationships are maintained to the highest standard. This role is ideal for someone who is empathetic, organised, and passionate about helping people. Key Responsibilities Respond to client queries via email, live chat, and ticketing systems in a timely and professional manner Onboard new clients and guide them through product or service features Monitor client accounts to proactively identify and resolve potential issues Liaise with internal teams to escalate and resolve complex client concerns Maintain accurate records of all client interactions in the CRM Gather client feedback and share insights with the team to improve service delivery Requirements 1+ year of experience in customer support, client success, or account management Excellent written and verbal communication skills in English Strong problem-solving abilities and a client-first mindset Comfortable working with CRM tools (e.g. HubSpot, Zendesk, Freshdesk) Ability to manage multiple client accounts simultaneously Patient, empathetic, and professional under pressure Equipment & Setup Reliable laptop or desktop computer Stable internet connection (minimum 10 Mbps) Quiet, dedicated home workspace Backup power solution (UPS or inverter recommended) What's on Offer Competitive salary of R10,000 – R16,000/month Fully remote — work from anywhere in South Africa Comprehensive training and onboarding Supportive team culture with regular check-ins and feedback Career growth opportunities into senior client success or account management roles Work with exciting UK brands across diverse industries

Responsibilities

The role involves managing client queries via multiple channels and onboarding new clients to ensure service satisfaction. You will also monitor accounts, resolve issues, and maintain accurate records within the CRM system.