WHAT YOU WILL NEED:

• 12+ months of relevant professional and/or internship experience
• You will have a passion for and interest in all things HR, and a willingness to unpack and discuss these concepts with your client stakeholders.
• Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s degree preferred
  

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ABOUT THE ROLE:

The Client Success team is a critical component of Gartner’s goal to help clients to achieve their mission critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives and receiving value that far exceeds their investment in Gartner Services.
The CSA does this by being the driver of the client relationship, ensuring seamless and regular communication forums are well-organised, attended and action points executed. In addition, they will have an outstanding knowledge of Gartner’s products and services, and the research and advice that we have available that align with our clients desired objectives. You will be a conduit, a coach, an expert, a facilitator and a problem solver all in one, and your seamless delivery in this role is pivotal to Gartner’s objective of delighting our clients.
Our Client Services team is aligned by Business Function, and so this particular role will be tasked with partnering with clients in the HR space – specifically CHRO’s, Heads of HR, etc. Your role will therefore consist of being immersed in all the things that keep HR Executives awake at night – Talent Management, Org Design, Workforces of the future, Employee Relations, Recruitment, Policy and Procedure, and many more!

WHAT YOU WILL DO:

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Partner with Sales to onboard new clients to their purchased Gartner services and capabilities
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients