Client Success Director at Call Centre Doctors

, Alibori Department, Benin -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

25.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, PMO Leadership, BPO Management, Operational Systems, Agile Methodologies, Scrum, Project Management Tools, Executive Communication, AI Tools, Strategic Problem-Solving, Data Analysis, Automation, Performance Metrics, Retention Strategies, Cross-Functional Collaboration, High-Performance Teams

Industry

Marketing Services

Description

The Opportunity - OPEN TO LATAM We’re not hiring a caretaker — we’re hiring a builder. A Client Success Director who thrives in high-stakes environments, commands structure amid chaos, and drives performance at scale. If you have 5+ years of experience leading client operations, PMO teams, or BPO accounts, this is your opportunity to own the post-sale experience end-to-end — from onboarding to long-term retention — while designing the systems that power growth. At The Call Center Doctors, we’re scaling aggressively, and this role is at the heart of that growth. You’ll lead the charge to operational excellence and define how we scale to $100M+ in the coming years. Why This Role Matters 🏗️ Own the Function — Build client success operations from scratch, with autonomy and authority. 📈 Engineer for Scale — Design and implement systems that can handle 10x growth over the next five years. 🤖 Leverage Smart Tools — Operate with efficiency using ClickUp, CRMs, dashboards, and AI-powered automations. 🌍 Lead from Anywhere — Fully remote, global team built on accountability and performance. 🚀 Advance Fast — High performance here leads directly into senior leadership opportunities. What You’ll Do Operational Leadership Architect and execute PMO-grade systems for delivery, reporting, and accountability. Manage a portfolio of 10–20 high-value B2B accounts, primarily in the solar and roofing sectors. Drive measurable outcomes across retention, NPS, CSAT, and client lifetime value. Strategic Client Success Oversee onboarding and activation programs that accelerate client time-to-value. Identify churn risks early and convert them into retention and expansion opportunities. Conduct executive-level business reviews that demonstrate clear ROI and impact. Cross-Functional Partnership Collaborate with Sales, Recruiting, Tech, and Product to drive alignment and eliminate friction. Lead strategic initiatives to enhance service delivery and operational efficiency. Data, Automation & AI Build real-time dashboards and reporting frameworks that make performance visible and actionable. Implement AI-driven automation for communication, reporting, and client health monitoring. Continuously optimize for speed, clarity, and scalability. What You Bring ✅ 5–10 years of experience in Client Success, PMO, or BPO leadership roles ✅ Proven record of building scalable operational systems and leading high-performance teams ✅ Advanced proficiency with ClickUp, Asana, or other project management tools ✅ Expertise in Agile, Scrum, or structured delivery methodologies ✅ Executive-level communication — clear, persuasive, and data-driven ✅ Tech-savvy mindset with the ability to operationalize AI and automation tools ✅ Strategic problem-solving orientation with hands-on execution ability ✅ Native or near-native English fluency Who Should Not Apply 🚫 You’ve never led structured client operations or PMO initiatives 🚫 You wait for instructions instead of creating direction 🚫 You underperform in fast-paced, high-accountability environments 🚫 You’re not fluent in English or not comfortable with tech and AI tools 🚫 You avoid owning metrics and outcomes What We Offer 💰 $20–$25 USD/hour, depending on experience and results 🏠 Fully remote — work anywhere, lead everywhere 📚 Executive mentorship from senior leadership 📈 Defined growth path toward Senior Director or VP roles for top performers 🔥 Direct impact: Your systems and leadership will define how we scale to $100M+ The Environment We don’t clock-watch — we build. Our team operates at a high-performance pace, with a standard of 50+ hours per week (10 AM – 8 PM EST). If you’re a strategic operator, a builder, and a leader who thrives on speed, precision, and measurable impact — this is your next challenge. 📩 Apply now to lead the charge in scaling client success at The Call Center Doctors.

Responsibilities

The Client Success Director will lead the development of client success operations and manage high-value B2B accounts. This role involves driving measurable outcomes and overseeing onboarding and activation programs to enhance client retention and satisfaction.