Client Success Director at Joint Academy

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

120000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Implementation, Strategic Accounts, B2B SaaS, Project Management, Adoption Driving, Retention, Stakeholder Management, Strategic Advising, Cross-functional Collaboration, Data-driven, Process-oriented, CRM Platforms, Client Relationship Building, Onboarding

Industry

Wellness and Fitness Services

Description

(Remote Role – Must Be Based in the Miami Area) Why Joint Academy Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams. We operate across multiple business lines and customer segments, supporting: independent physical therapy and orthopedic clinics multi-site provider groups and health systems health plans and payer organizations employer-sponsored populations This role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments. To date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care. Why Join Our Customer Success Team You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments. Your portfolio will include: independent physical therapy clinics multi-location provider groups health systems health plans employer-sponsored populations Success in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact. This is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale. The Role You will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations. This includes: managing structured onboarding and implementation programs driving adoption across clinical teams and leadership stakeholders ensuring partners achieve measurable outcomes and ROI reporting back on utilization, clinical results, cost savings, and revenue impact You will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously. Responsibilities Lead onboarding and implementation for new partners, ensuring rapid time-to-value (goal:

Responsibilities

The Director will lead the end-to-end deployment and success of digital MSK programs across various healthcare settings, including managing structured onboarding, driving adoption among clinical teams, and ensuring partners achieve measurable outcomes and ROI. This involves acting as a strategic advisor to help organizations deploy new care delivery models at scale across different customer sizes.