ABOUT US:

Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!

EXPERIENCE:

7+

EDUCATION:

Bachelor’s

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.
Director, Client Success. Primary location: Remote. Work from Home Opportunity, Full-Time, Regular, Salarie

ABOUT THE ROLE:

Type: Full Time Salaried
Compensation: $111K - $166K
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.

RESPONSIBILITIES:

• Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth.
• Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication.
• Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion.
• Develops and sets business objectives and targets based on client expectations.
• Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships.
• Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction.
• Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions
• Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends.
• Other duties as assigned.
  Qualifications: