WHAT YOU’LL BRING:

We’re looking for a Client Success Executive to join our growing team.
This role is considered an essential position and therefore office attendance is expected Monday - Friday. There are instances where remote can be considered for this position , however this is on ad-hoc basis.
The Client Success Executive (CSE) is responsible for fully supporting the post sales process providing essential administrative and operational support to the TGE sales and client success team. Reporting into the Sales Support Manager, they will support a smooth sales processes and provide excellent customer service, delivering high quality account management for our pooled client base. As a key interface between the Client and the internal business units within TU, the CSE will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.

ESSENTIAL SKILLS & EXPERIENCE:

• Excellent communication skills with internal and external clients.
• Attention to detail with the ability to manage projects, set priorities and stay organised.
• Ability to demonstrate independence and initiative are a necessity.
• Ability to persuasively communicate ideas to colleagues and clients in scenarios with flexibility and sound judgment.
• Collaborative mindset and Team Player – not afraid to help where needed.
• Works well under pressure.
• A passion for first class service and a customer-focused mindset
• Knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio is desirable

FLEXIBILITY AT TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Please refer the Job description for details