ABOUT BAZAARVOICE

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We’re looking for a dynamic Client Success Manager to join our team at Bazaarvoice Vibe, supporting client outcomes across our suite of social-focused software products.
You’ll work closely with some of the world’s most loved brands and retailers to unlock the full potential of Bazaarvoice’s solutions, driving measurable impact through visual content, creator partnerships, social analytics, and more.
As a trusted advisor, you’ll guide clients through the evolving landscape of social commerce, helping them best leverage our software to achieve their goals from onboarding through renewal.

QUALIFICATIONS:

• 4+ years in client success, partnerships, or account management in the marketing technology and/or social media space.
• Comfortable managing diverse client relationships within Marketing, Digital, or eCommerce teams at Fortune 100 organizations.
• Demonstrated success driving adoption and growth of SaaS platforms.
• Experience with tools like Salesforce, Gainsight, or similar platforms.
• Fluent in English. Other languages a plus.
• Able to travel to meet clients on-site as needed.

• Serve as a strategic partner to a portfolio of enterprise clients, helping them maximize ROI through Bazaarvoice’s social commerce tools.
• Deliver actionable recommendations to optimize content strategies across social platforms, eCommerce, and on-site experiences.
• Lead client relationships across the entire lifecycle, including onboarding, adoption, risk mitigation, and expansion opportunities.
• Promote new feature adoption and best practices to elevate program performance..
• Translate client goals into measurable outcomes using data, reporting, and storytelling..
• Collaborate with internal teams to ensure seamless execution and client satisfaction.
• Stay ahead of trends across platforms like Instagram, TikTok, and YouTube, and share insights with clients and internal teams.
• Advocate for client needs by providing feedback to product, marketing, and services teams.