COMPANY OVERVIEW:

Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate technologists and data analysts. Our startup DNA means everyone on the team makes a direct contribution to the growth of the company.

POSITION OVERVIEW:

As a Client Success Manager (CSM), you will own the successful delivery of multiple concurrent data and software projects while cultivating long-term, strategic client relationships. You will blend account management savvy with light project management discipline and high-level technical acumen—think interpreting data models, understanding data lifecycles, and navigating modern development workflows—to ensure our teams deliver high-impact, value-driven solutions.
Beyond delivery, you will act as a growth catalyst within your accounts by identifying and driving revenue opportunities. This includes surfacing upsell and cross-sell potential based on evolving client needs, orchestrating timely renewals, and executing account mapping strategies to expand our presence across business units and decision-makers. You’ll partner closely with our Technical Delivery, Project Management, and Sales teams to convert client insights into actionable growth plans and ensure that every engagement maximizes both client value and lifetime account potential.

REQUIREMENTS:

• 5+ years in Customer Success, Account, or Client Services roles within data, analytics, software, or related tech consulting.
• Proven quota-carrying success driving renewals, upsells, and cross-sells.
• Working knowledge of modern data tooling (cloud warehouses, ELT/ETL, BI) and Agile/Scrum concepts.
• Strong communicator who can tailor conversations from practitioner level to C-suite.
• Demonstrated ability to translate business goals into actionable requirements for technical teams.
• Excellent problem-solving, organization, and multitasking skills; thrive in a fast-growth environment.
• Comfortable navigating large, matrixed enterprises and influencing without authority.
• Embraces generative AI in practice with an understanding of its evolving applications across business use cases.
• Bachelor’s degree in a relevant field (Business, Computer Science, Engineering, or similar).
• U.S. work authorization required; we cannot provide sponsorship at this time.

PREFERRED QUALIFICATIONS:

• Certifications with partners such as Snowflake, AWS, GCP, Azure, or Databricks (or ability to obtain within 90 days).
• Hands-on experience with CRM and collaboration stacks (HubSpot/Salesforce, ZoomInfo, Confluence, Asana, Jira).
• Prior exposure to a start-up or growth-stage professional-services firm.