POSITION: CLIENT SUCCESS MANAGER

Location: London, England
Reports To: Senior Client Success Manager
Salary Range: £30,000-40,000, plus commission and equity opportunities.
What’s driving this hire: As Chexology continues to grow its client base across new markets and industries, we’re expanding our Client Success team to ensure every customer has a seamless onboarding experience and ongoing support. This role is crucial in maintaining strong client relationships, enhancing retention, and helping our clients maximize the value of our platform. With an increasing number of high-profile and international accounts, we need an additional CSM to help manage our growing portfolio and uphold our high standards for client experience. Additionally, this role will support the growth of new markets by taking on select sales development (SDR) activities and contributing to full sales-cycle initiatives as needed to ensure revenue growth and alignment between Sales and Client Success.

YOU’LL THRIVE IN THIS ROLE IF YOU:

• Are energized by helping others succeed and take pride in delivering a top-notch client experience.
• Communicate clearly, listen actively, and build trust through responsiveness and follow-through.
• Enjoy solving problems, thinking on your feet, and adapting to different client needs.
• Can juggle multiple priorities without losing attention to detail.
• See yourself as a true partner to clients and internal teams, and care deeply about long-term relationships and results.
• Are excited by the opportunity to engage in proactive outreach to prospective clients and play a role in revenue-driving activities when needed.